Methodology of Management Strategy Changes for Digitalization of Business Processes for Community Services in Indonesia

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Published: Apr 16, 2026
DOI: https://doi.org/10.62885/ekuisci.v3i4.1145
Keywords:
digital transformation, change management, public service, Indonesia, business processes

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Kartono Kartono
Swadaya Gunung Jati University, Cirebon
Nabaraj Bhowmik
ICFAI University Tripura
Andri Hermawan
University of Muhammadiyah Cirebon

Abstract

Background. Digital transformation in the public sector in Indonesia is a strategic need to improve the quality of public services.


Purpose. This research aims to analyze change management strategies in the digitalization of business processes and their impact on the effectiveness of public services.


Method. The research methodology uses a qualitative approach with literature studies and policy analysis.


Results. The results of the study show that the success of digital transformation is influenced by leadership, organizational readiness, technological infrastructure, and community participation.


Implementation. This research provides strategic recommendations for government agencies in implementing digitalization effectively.

Article Details

How to Cite
Kartono, K., Bhowmik, N., & Hermawan, A. (2026). Methodology of Management Strategy Changes for Digitalization of Business Processes for Community Services in Indonesia. Jurnal Ekuisci, 3(4), 464–482. https://doi.org/10.62885/ekuisci.v3i4.1145
Issue
Vol. 3 No. 4 (2026): Vol 3 No 4 March 2026
Section
Articles
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This work is licensed under a Creative Commons Attribution 4.0 International License.

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