Evaluation Of The Marriage Management Information System Policy: The Challenge Of Public Awareness In Digital-Based Marriage Services
Main Article Content
Abstract
Background: Advances in information technology have encouraged the government to transform public services into a digital-based system, including marriage administration through the Marriage Management Information System (SIMKAH). However, successful implementation of SIMKAH depends not only on technological readiness but also on public awareness and digital literacy in utilizing the system.
Aim: The study aims to evaluate the implementation of the SIMKAH policy and analyze the challenges related to public awareness in realizing digital-based marriage services at the Office of Religious Affairs (KUA) of Kesambi Subdistrict, Cirebon City.
Methods: This study employed a qualitative method with a descriptive-evaluative approach. Data were collected through in-depth interviews, observations, and documentation, and analyzed using the Miles and Huberman interactive analysis model. The evaluation was conducted based on Riant Nugroho's policy evaluation framework, which includes four aspects: inputs, processes, outputs, and outcomes.
Results: The findings indicate that the implementation of SIMKAH has positively improved marriage administration services by enhancing efficiency, effectiveness, transparency, and data accuracy. In terms of inputs, the implementation is supported by adequate regulations, human resources, and technological facilities. Regarding processes, services have generally been implemented according to established procedures, although public outreach remains insufficient. In terms of outputs, SIMKAH provides a more organized and efficient digital-based marriage registration system. Regarding outcomes, the system has improved the quality of public services and reduced administrative errors. Nevertheless, several challenges remain, including low levels of public digital literacy and awareness, limited internet access, incomplete administrative documents, and inadequate supporting facilities and infrastructure.
Conclusions: The implementation of SIMKAH has generally been effective in improving the quality of digital-based marriage administration services. However, its sustainability and effectiveness require stronger public outreach, digital literacy education, community assistance, and improvements in technological infrastructure to increase public participation and optimize policy implementation.
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