Enterprise Architecture Design of Tourism Supply Chain Management Platform Application at the Level of Business Process Flow and Information
Article Sidebar
Main Article Content
Abstract
Background. The tourism sector in Indonesia plays a strategic role in national economic growth; however, its performance is constrained by fragmented supply chains, lack of integration among stakeholders, and the absence of a unified digital platform.
Aims. This study aims to design an Enterprise Architecture (EA) for a Tourism Supply Chain Management (TSCM) digital platform that integrates tourism actors from upstream to downstream.
Methods. The research adopts a qualitative design approach, utilizing Focus Group Discussions (FGD) involving 110 participants representing tourism associations, service providers, local governments, and tourists.
Result. The findings reveal critical issues related to distribution inefficiencies, price instability, service quality inconsistency, and supply uncertainty. Based on stakeholder needs analysis, the study develops an enterprise architecture blueprint comprising a Business Model Canvas, application service process flow, service network design, organizational structure, and graphical user interface (GUI).
Conclusion. The proposed architecture provides a comprehensive framework for coordinating information, distribution processes, and payment systems within the tourism supply chain.
Implementation. This research contributes a structured EA-based solution that supports efficiency, price stability, and service quality enhancement in Indonesia’s tourism industry.
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Bukhori, A. S., Kurniastuti, I. M., Yudianto, F., & Susanto, F. A. (2024). An enterprise architecture planning for tour and travel company using TOGAF ADM. Revista de Gestão Social e Ambiental, 18(5), 1-11.
Chang, S. E., & Chou, Y. C. (2007). A virtual enterprise based information system architecture for the tourism industry. International Journal of Technology Management, 38(4), 374-391.
Dimitriou, N. K., & Pollalis, Y. A. (2009). Designing a systemic information systems architecture for interoperability in tourism. Journal of Marketing and Operations Management Research, 2(3), 149-162.
Douglas M. Lambert. (2014). Supply Chain Management; Processes, Partnerships, Performance (Fourth ed.). (L. Duglas M, Ed.) Supply Chain Management Institute.
Harrie.W.M. van Bommel Saxion. (2011). A conceptual framework for analyzing sustainability strategies in industrial supply networks from an innovation perspective. Journal of Cleaner Production 19 (2011) 895e904 C.
Hindarto, D. (2023). Enterprise Architecture Development to Strengthen Sustainability in the Supply Chain. Jurnal JTIK (Jurnal Teknologi Informasi Dan Komunikasi), 7(4), 714-723.
Jayakrishnan, M., Mohamad, A. K., & Yusof, M. M. (2020). Business architecture model in strategic information system management for effective railway supply chain perspective. Int. J. Eng. Res. Technol, 13(11), 3927-3933.
Karjadi, D. A., Dazki, E., & Indrajit, R. E. (2022). proposed enterprise architecture design for agroforestry and ecotourism towards industry 4.0. JATISI (Jurnal Teknik Informatika dan Sistem Informasi), 9(2), 1013-1023.
Kurganov, V., & Dorofeev, A. The Practice Of Business And Information Technology Integration In The Transport Company Using Enterprise Architecture Framework.
Lamola, K. X. (2022). Moulding information systems components and agitations for the adoption of enterprise application architecture for supply chain management. Journal of Transport and Supply Chain Management, 16, 707.
Marques, A. F., Borges, J. G., Sousa, P., Fonseca, M., Garcia, R., & Batista, G. (2010, October). Applying enterprise architecture to the design of the integrated forest products supply chain management system. In International Conference on ENTERprise Information Systems (pp. 32-40). Berlin, Heidelberg: Springer Berlin Heidelberg.
Mayakul, T., Kiattisin, S., & Prasad, R. (2018). A sustainable medical tourism framework based on the enterprise architecture design: The case in Thailand. Journal of Green Engineering, 8(3), 359-388.
Zaenal Arifin, S. (2005). Pengantar Aristektur Enterprise. (Unpublished).